How to Cancel Free Gifts On Temu

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Title: Step-by-Step Guide on How to Cancel Free Gifts on Temu


Temu is a popular online shopping platform that offers a wide variety of products at competitive prices. To attract and retain customers, Temu often provides special deals, including free gifts with certain purchases. However, there may be times when you’ve received a free gift with your order, but you’ve changed your mind or made an error. Fortunately, Temu provides options for customers to cancel these free gifts. Here is how you can cancel free gifts on Temu before they are shipped or received.

Step 1: Understand Temu’s Free Gift Policy

Before attempting to cancel a free gift on Temu, it’s important to familiarize yourself with the company’s policy regarding free gifts. Often, free gifts are part of a promotional deal and may be linked with specific terms and conditions, such as minimum purchase requirements. Make sure you read the details of any promotional offer carefully before taking action.

Step 2: Access Your Temu Account

The first step in the cancellation process is to access your Temu account. You can do this by visiting the Temu website or using their mobile app. Log in to your account using your username and password.

Step 3: Locate Your Order

After logging in, navigate to your order history or the ‘My Orders’ section. Here, you’ll find a list of your current and past orders on Temu. Find the order that includes the free gift you wish to cancel.

Step 4: Check the Status of Your Order

Before you proceed with the cancellation, check the status of your order. If the order, along with the free gift, has already been shipped, you may no longer be able to cancel it. In this case, you may need to wait for the arrival of the package and follow the return process if applicable.

Step 5: Cancel the Free Gift

If the order is still being processed and has not yet shipped, you should be able to cancel the free gift. Click on the order details to view more information. If the platform provides an option to cancel items individually, you may see a ‘Cancel’ or ‘Remove’ button next to the free gift. Use this option to cancel the free gift from your order.

Step 6: Contact Customer Service

If you are unable to cancel the free gift through the account interface or have further questions about your order, it’s best to contact Temu’s customer service directly. You can usually find a ‘Help’ or ‘Support’ section on the Temu website or app, where you can chat with a representative, send an email, or sometimes call the customer service hotline.

Step 7: Follow-Up on Your Cancellation

After you have cancelled the free gift or contacted customer service, make sure to keep an eye on your account and order status. Ensure that the cancellation has been processed correctly and that your order reflects the changes. If there is any issue or if the free gift somehow still appears on your order, follow up with customer service promptly.


Cancelling a free gift on Temu is generally straightforward and can be done directly through your account, provided the order has not yet shipped. If you encounter any difficulties or the order has already been dispatched, reaching out to customer support is your best bet to resolve the issue. By staying informed about Temu’s policies and acting quickly, you can manage your orders effectively and ensure a satisfying shopping experience.